0:00When they go on Google
0:00Product
0:00Akshay Yeleswarapu
0:00and they say
0:00Product Manager
0:01“hey I'm looking for
0:02a coffee table”
0:03that's when that stellar
0:04customer
0:05customer experience actually
0:06begins. Like
0:07Being able
0:08to go on to
0:09being able
0:10you
0:11you have the coffee table
0:11ON DEMAND WEBINAR
0:12they're looking for,
0:13being able to see
0:14it's in stock,
0:15knowing how to get there
0:17and how they're gonna
0:18be able to see it
0:19and feel it for
0:20themselves in person,
0:21being able
0:22to have a great
0:23conversation with someone
0:24on the floor,
0:25a great checkout experience
0:27all of those
0:28things matter.
0:31lightspeed